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WL WELL VHS - 988/ESB PLATFORM AND RESPONSE SYSTEM
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As listed in the presentation, the WL WELL VHS Platform and System consists of 3 separate and distinctive, but connected and complimentary components:
WL WELL VHS Mobile App (Virtual Healthcare Services)
WL WELL Emergency Services Beacon or ESB (found on the home screen)
User (patient) side access
Mental Health Responder (Emergency Services Provider - ESP) side access
WL WELL Municipal Suicide and Mental Health Emergency Dispatch System.
City Admin access
988 Dispatcher access
WL WELL VHS is a Virtual Healthcare Services or "telehealth" platform, why you seeking to embed with Cities, Counties, and/or Tribal Communities?
Since the outset of the Pandemic, municipal governments have realized that they have a much greater role and responsibility to the health, safety, and welfare of their residents. By having a default or city endorsed "go-to" virtual healthcare option, residents tend to 1. use it more when needed, and 2. be healthier and therefore safer than those with no "public" option. Additionally, it is still local healthcare providers providing the urgent and specialist care services.
What is the Emergency Services Beacon and why do we need it when we have the 988 suicide hotline?
Because your system is incomplete. Nearly every city lacklusterly put their 988 system together by simply hiring one of a dozen out of state (but sometimes intrastate) call centers to answer their 988 calls, but hardly any Cities modified or created a response procedure to compliment the 988 system. Cities continue to use barely trained CIT officers thinking it's sufficient because they are focusing on financial "liability" more than responding to calls. The ESB is a "response" system. It allows users to tap a button (instead of having to look up one of the many crisis hotline providers' number within a city) to connect to a licensed mental healthcare emergency crisis responder. If necessary, this responder can be dispatched to their location.
The 988 system Cities put into operation in July is operationally no different than when 911 dispatchers were answering. The only difference now is the call centers have hired specialist operators. If a caller needs in-person help, an untrained Police officers is sent; THEN a supervisor; THEN maybe a CIT officer; to get the call handled quickly, an ambulance is called where untrained EMTs try to coerce the person in need into their ambulance to send to a physician at an emergency room. Hours later when the physician is able to see them, they can diagnose hospitalization. In most cases, this is when a crisis responder who is employed by one of the City's mental health facilities is finally called (but sometimes sooner). 12-15 hours later, depending upon the hours of the facility, the user finally receives help.
The ESB cuts this time down to minutes. There is no redundancy in police response (unless the city has no established procedure) fire trucks, EMTs or other, saving millions of dollars and man hours.
Can you demonstrate the ESB in action?
How long does it take for a user to complete their questionnaire and submit a call to an ESP?
Who can become an ESP?
Any State licensed mental health crisis response provider (or existing local provider)
Do all ESPs have to respond in-person?
No. The ESP has the users name, address, phone number, and location. ESPs can call the person back and assess if in-person response is necessary.
What if the ESP wants an officer present on a call?
All ESB calls are ALSO transmitted to the local 988 dispatcher (or 911 dispatcher) to dispatch an available CIT officer via the WL WELL - Municipal Suicide and Mental Health Emergency Dispatch System. (our companion 988 dispatch system.)
The Municipal Suicide and Mental Health Emergency Dispatch System works with 988 or 911 operators and allows dispatchers to receive incoming ESB calls the moment the users presses "confirm submission," and can monitor the life of the call up until: 1. a notification that an ESP is on their way to a users location, or 2. when the ESP presses the "completed" button.
Users, ESPs and Dispatchers using this system are able to see the location of the user and responding ESP until the ESP taps "completed."
988 or 911 emergency dispatchers who receive the User-ESP notification can pull up the location information of the user and copy their details; including the GPS coordinates, and drop them into the CIT officer's Mobile Data Terminal in their patrol car.
The responding CIT officer will also have the details of the responding ESP so coordination and staging of the arrival (if necessary) can take place.
Since cities tend to mitigate liability through the use of law enforcement, this system and procedure negates those concerns.
When a CIT officer determines that the situation is not a public safety concern or the ESP no longer needs them, the officer can leave and proceed on to other calls, or they can escalate, call an ambulance or take whatever actions are needed.
All 3 components of the WL WELL VHS system work together or can work independently. However, when made a part of a municipality's health, safety, and welfare infrastructure, this comprehensive tool overwhelmingly improves service response and saves money. Our system can be used in many ways: broadly for county coverage (rural areas where services are very limited) or extremely small areas, like individual communities and neighborhoods.
The WL WELL VHS platform and system is not an aspirational goal. It is operational right now. Training aside, an entire city or even a whole country can be set up within 30 minutes. Our system is comprehensive. We anticipated that cities would not fully implement their 988 systems, so we build the system that people wanted and needed all along.
Download the presentation and use these notes as a guide. If you have any additional questions, you can contact us at firstname.lastname@example.org.
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